Our company is committed to protecting your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation.
1. What Data We Collect
During your reservation or stay, we may collect the following data:
- Full name and contact details
- ID card or passport (as required by law)
- Payment information
- Accommodation preferences
- Special health data (only with explicit consent)
- CCTV footage (in common areas)
2. Purposes of Processing
Your personal data is used for:
- Completing reservations and providing services
- Invoicing and financial transactions
- Improving customer experience
- Sending newsletters (with your consent)
- Ensuring premises security
3. Legal Basis for Processing
We process your data based on:
- Contract performance
- Consent
- Legal obligation
Legitimate interest
4. Data Subject Rights
You have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
To exercise your rights, please contact us at info@hotelrema.com or via our postal address.
5. Data Retention
Your data will be retained:
- For as long as necessary to provide services
- According to tax and legal obligations (e.g., 5–10 years)
- Until you withdraw your consent (where applicable)
6. Security Measures
We implement appropriate technical and organizational measures, including:
- Encryption
- Access control
- Staff training
- Firewalls & backups
7. Lodging a Complaint
If you believe your rights have been violated, you may contact:
Hellenic Data Protection Authority
Website: www.dpa.gr
Email: complaints@dpa.gr
8. Contact Us
For any issue related to your personal data, please contact:
info@hotelrema.gr
Vourvourou, Sithonia, Halkidiki, GR-63078
+30 23750 91071
Last updated: 26/06/2025